Complaints / Commendations

The Clovis Police Department is dedicated to serving our community by providing professional law enforcement services.  In order for the department to continue to provide the highest quality service, the performance of its employees must be monitored.

When you have been helped by a member of the Clovis Police Department, we encourage you to commend or compliment the performance of that person.  If you have had an unprofessional or otherwise unpleasant experience, you may register a complaint with the department.

The Clovis Police Department is proud to serve you, and your input is valuable to us. If you wish to say “thank you” or to commend an officer on their performance you can visit the department, call and speak with an on-duty supervisor, mail your comments to the Clovis Police Department, or email Chief Ford at dford@cityofclovis.org.
When saying thanks, try to remember the name of the employee and the circumstances of how you were helped.

Letters recognizing professional actions are posted for all department employees to view. The department and its employees appreciate the effort and consideration of concerned citizens who take the time to commend employee performance.

If it becomes necessary for you to register a complaint, you can be assured that it will be given a fair and thorough investigation.
It is the policy of the Clovis Police Department to investigate all complaints against department employees and allegations of misconduct within the department. The Office of Professional Standards is responsible for the investigation of allegations of police misconduct from the public and within the department. The Office of Professional Standards is also responsible for any investigations that are assigned by the Chief of Police to maintain the integrity of the department by rooting out any inappropriate behavior committed by employees of the department and to protect innocent members of the department who are inappropriately accused of wrongdoing. The office is also responsible for investigating all Civil Tort Claims filed against employees of the Clovis Police Department

The department requests that you register complaints in person due to complaint paperwork that needs to be completed. If you are not able to come to the department, you may call the on-duty supervisor or the Office of Professional Standards. The complaint will be documented and your concerns will be forwarded to the appropriate supervisor. All complaints are forwarded to the Office of Professional Standards.

When registering a complaint against an employee, it is important that you remember the name of the employee, the date and approximate time of the incident, and the specific circumstance of the incident.

We can be contacted at:

Clovis Police Department
300 N. Connelly Street
Clovis, NM 88101
(575)769-1921

or contact:

Office of Professional Standards
Lt. Steven Wright
Office/Voicemail: (575) 763-9469
Email: swright@cityofclovis.org